Sendler Rights
Our commitment to you.
Every delivery is 100% carbon neutral
Sending a parcel shouldn’t cost the earth.
For every parcel you send with us, we offset the carbon emissions created. We want everyone involved: so each year, you’re invited to vote on the carbon offset projects we support.
This year, Sendlers are helping to protect the biodiversity in the Peruvian Amazon, endangered native species in Victoria, Australia, and the pristine wilderness and wildlife in Alaska, USA.
Low Prices, Guaranteed
With Sendle’s Price Guarantee you actually save money by being green.
We guarantee you can send your 500g, 1kg/4L, 3kg/12L, 5kg/20L, 10kg and 25kg parcels in Sendle’s same-city, near metro, near capital and national zones for less than standard Parcel Post rates. If not, we’ll beat the price!
And, our guarantee also now includes Sendle Express! We’re up to 38% cheaper than Express Post on 1kg/4L, 3kg/12L and 5kg/20L parcels, with savings of up to $1.
Free parcel pickups from your door
Sendle picks up and delivers door-to-door at no extra cost.
We’ve also made it simple and easy: to arrange a pickup, all you need to do is book online, print, and attach the label.
Pickup is guaranteed
With our pickup service, you don’t have to worry about a thing.
In fact, if your parcel pickup is delayed, we’ll get it back on track or cover the delivery cost. Our guarantee means that if we don’t attempt to pick up your parcel on the scheduled day, we’ll send out a driver the next business day to get it. If there are any issues with pickup after that, all you need to do is get in touch and we’ll refund the cost of the delivery.
You’re covered with the Sendle Cover Policy
If something goes wrong, we want to make it right.
If your parcel is declared lost by the Sendle team, we’ll cover the cost of the lost item up to $100, as well as the cost of delivery. This cover comes at no extra charge and includes all eligible parcels, both domestic and international. For more details, check out Sendle’s Cover Policy.
Where is my parcel?
If the estimated delivery date has passed, and your parcel hasn’t arrived, use the Toolbox to launch an investigation and we’ll locate it within 7 business days. If we’re unable to locate it within that time, we’ll refund you. You may also be eligible to make a claim under Sendle’s Cover Policy.
No nasty surprises
We like to keep things simple at Sendle.
With affordable low rate pricing, you can easily plan your business budget. And with a minimum order quantity of one, Sendle is here for you from the first order to the millionth. In fact, we’ll reward you for shipping more with Sendle: our Ship & Save program will give you sweet discounts for increasing your spend over a 4-week period.Our service includes:
- No subscription fees
- No lock-in contracts or hidden fees
- Free pickup from your door for all 500g parcels (and 250g parcels for Levels 4 and above)
- Tracking and Sendle Cover are included
